After wrapping up yet another year of reviewing doctoral internship applications, I’m struck by the high quality of the applicants.
506. Freaking Out Over Low Call Volume: A Real Example of Why Metrics Matter
Lately, I’ve noticed a concerning drop in incoming calls to my practice, and in this episode, I’m going to talk about how vital metrics and data analysis are for uncovering and fixing problems like this. I’ll share the systematic way I’ve been investigating this, focusing on the key performance indicators that matter most. You’ll hear about the steps I’m taking …